Sep 27 2008

The First Debate From a Branding Perspective

Published by Patrick Di Chiro at 10:02 am under Idea Driven Marketing

How do you think McCain and Obama did in the first presidential debate of the 2008 election? The early consensus seems to be that it was a draw — although I could argue that Obama had a slight edge.

Both candidates were serious and relatively substantive (of course, they dodged the details…but they always do). You could certainly imagine either senator being president. So, how does the interested observer rate the performances?

This being principally a blog about marketing – not politics — I will take a stab at analyzing the debate from a branding perspective. I’ll explore which brand did a better job of connecting with people and “closing the sale” relative to consideration and purchase intent. Of course, as with any brand, there are some people who swear by Coke and would never even consider a Pepsi (and vice versa). Same with the presidential candidates. Estimates are that 45 percent of the voting population is for McCain and another 45 percent for Obama.

Those groups are pretty much brand loyalists, and it’s very unlikely that they were swayed last evening. It would be like a funny new Super Bowl ad convincing a Pepsi drinker to switch to Coke — never going to happen (I use the soft drinks analogy because they have an unusually high loyalty quotient in the brand world…very similar to politicians).

So, how did the two brands do? As I said upfront, both brands did reasonably well on the practical/rational attributes measure. They stuck to their positionings and messaging and reinforced the values that please their brand loyalists.

Where it gets interesting is the emotional attributes of the two brands and how those played in the first debate. As the readers of this blog know, every brand has practical as well as emotional attributes and benefits that it offers and represents to it’s “owners” and users. The emotional side is particularly important in that it really is what separates a true brand from just a product.

From the standpoint of the emotional side, I would say that John McCain has a real problem. That problem was clearly on display during last evening’s debate. McCain does well on emotional attributes such as ”trust,” “integrity” and whether or not we “admire” this person (he is, after all, a genuine war hero). But, where McCain falters is on his “likability,” which is greatly influenced by what almost everyone agrees is a temper issue (McCain admits it himself all the time, including last evening when he said he would never get the “Congeniality Award” from his Senate colleagues).

A major theme that is already emerging from this first debate is that McCain looked “grumpy” (some went as far to say he looked like a “grumpy old man”). That grumpiness bordered on mean and nasty at times during the debate. For example, McCain never even looked at Obama the entire 90 minutes. He just couldn’t bring himself to do it. That is a manifestation of McCain’s anger problem. When anyone opposes or crosses him, he pretty much decides they are the enemy. And, we all know that McCain does not talk to (or look at) the enemy.

Throughout the debate, McCain answered virtually every question by taking a shot at Obama. Fair enough, I guess you could say, presidential campaigns can be brutal. But, I think McCain just overdid it last night. If he truly is “Mr. bi-partisan, reach-across-the-aisle,” he certainly didn’t show it. Obama, on the other hand, agreed with McCain a little too much. There were plenty of opportunities for him to score real points against McCain, but he pulled his punches. (At least that is what many of his supporters are saying today.)

Bottom-line, I think McCain’s debate performance was excessively and unnecessarily negative. He could have lightened things up a lot and still done equally well (actually better).

The real problem for the McCain brand now is that Americans don’t like grumpiness or public anger in their presidents. Sure, they want them to be tough and able to show an appropriate level of anger if and when the situation warrants it (like when Russia invades its tiny neighbor Georgia or anything to do with Osama bin Laden). But, people in this country don’t want to see their president constantly fighting with opponents, and showing flashes of nastiness and anger when the work of the nation is concerned. The public is sick and tired of the partisan bickering that has become a serious roadblock to solving the urgent problems of our time (i.e., financial meltdown, economic crisis, two wars, skyrocketing energy costs, healthcare reform, etc.).

Our recent presidential brands clearly demonstrate this thesis. George W. Bush is a true partisan, but he won two elections because he was viewed as a decent, even nice guy (remember he talked a lot about “compassionate conservatism” in 2000). Bill Clinton is known to be a hot head who explodes at staffers, but to the public he is the master political brand manager…he has true emotional intelligence and uses it brilliantly to achieve his political goals.

McCain’s hero, Ronald Reagan, was the polar opposite of grumpiness and anger in politics . No one would question the steel in his spine about the big issues, but he also had a genial, grandfatherly way that served him extremely well. Better than any other politician, Reagan understood the power of optimism and humor to gain trust and consensus (amongst both his opponents and supporters) . He was famous for fighting hard during the day but being friendly with his political adversaries when it was time for a drink in the evening (his relationship with Democratic Speaker Tip O’Neill was a famous example of this trait).

The American people like that sense of optimism and forbearance in their leaders. Once a candidate passes the presidential attributes threshold — is he/she smart, knowledgeable, experienced, honest and able to be commander in chief – voters look for the emotional brand attributes that they can identify with and want in their leader.

Again, this is where brand McCain has a real issue that he and his campaign need to deal with. That issue was front and center in the first debate. Ultimately, the McCain brand did not display even one note of grace last evening. He was mainly slash and burn, grimace and grin. From purely a branding perspective, it was not a reassuring moment. In fact, it was really kind of grim and dark. That last president who displayed those attributes was Richard Nixon. Yes, he did get elected twice to the presidency, but he also resigned in utter disgrace.

I think McCain showed real grace, optimism and humor in his acceptance speech at the Republican Convention. If he wants to prevail in this election, he will have to summon those emotional brand attributes for his next debate and in his campaign appearances in the weeks ahead.

At the end of the day, if the practical/rational attributes of the McCain and Obama political brands are roughly equal in this presidential election (and, according to nearly every commentator, they were in last evening’s debate), American voters are surely not going to choose the grumpy guy brand. They will go with optimism and grace every time.

4 Responses to “The First Debate From a Branding Perspective”

  1. Keith Lewis on 07 Oct 2008 at 2:32 pm

    Well … It is clear that brand McCain did not read this post. Tonight in Nashville is the 2nd Presidential Debate, and since the first, with a side bar for the VPs, brand McCain has decided to get grumpier, with less grace. Personal attacks vs. issues, and an economic discussion with little detail to be expected tonight … What should we ascertain about our future? Which is worse, sitting on a board with a guy of questionable values (Ayers) or taking money from a guy with questionable values (Keating)? Both are not good, but how is either relationship going to affect what I pay for gas or what is going to happen to my credit.

    It is all about EQ (emotional intelligence you mention)! How can these two men connect with and engage us (read Daniel Goleman’s new book ‘Emotional Intelligence and Social Intelligence: The New Science of Human Relationships’)? In your post, grace and EQ are somewhat synonymous, however, when you do not even look someone in the eye when you speak to him/her, whether he/she be friend or foe, how can you establish trust?

    I find it hard to fathom that with all of the great minds, the ivy league minds, in these campaigns, that the branding has not been better. Just simple observation of EQ, and the adjustments thereafter, could assist in a poll jump. Grim and dark does not work. Personal attacks (right now when issues matter and are so incredibly key to the average American)do not work. Truth works. Answering the questions asked works.

    In this election (as with sales), the emotion is the thing wherein you’ll catch the conscience of the vote.

    Thanks for the chance to rant … Should be fun tonight! I live in Nashville and this place is a buzz!

  2. Patrick Di Chiro on 10 Oct 2008 at 9:32 am

    Thanks, Keith for that incredibly thoughtful post! Now, what did you think of the second debate? I had to laugh a bit at the conventional wisdom that the “town hall” format is John McCain’s strength. I thought he looked and frequently sounded very awkward at the Nashville debate. As is usually the case, Obama was the calm, cool and collected candidate.

  3. Keith Lewis on 10 Oct 2008 at 2:50 pm

    Could not agree more … Obama’s oratory skills and coolness are both admirable and effective. I also thought it odd that McCain struggled so much (especially early on)in the town hall format. It seemed like he had a crisis of indecision … Attack Obama? … Talk about the economic idea of the night (which only really helps the banks and not the people he was speaking to)? … Or mention, with little relevance, his record of bipartisan-ship? He seemed to have trouble sticking to his brand.

    I had hoped the questions would be better and seemingly less scripted. Awkward is a great term! Two things frustrate me a bit about these debates (including the VP debate): 1. Answering the questions seems to be optional, and 2. If a sound-bite-train-wreck does not occur, the pundits call it boring and not worthy. Everyone loves good TV, but these are serious times and we need serious people (to quote from “The American President”), including those reporting to you and me.

    It is clearly desparation time for McCain and Palin … Notice the 100% negative ads from their side … They mention that they are the real party for change, yet there is no mention of how and negative ads do not really qualify as change.

    Looking forward to chatting after the third debate! Thanks again for giving us the outlet.

  4. Patrick Di Chiro on 10 Oct 2008 at 4:22 pm

    Keith, I am in total agreement with your second debate analysis. Unfortunatley in our media culture today, having a serious discussions of the issues — and the facts — is of no interest. They want the atmospherics and the gotcha (and the blood on the mat). Reminds me of that great HBO series from earlier this year — “Rome.” Did you see it? When an empire is declining and wobbling, the focus becomes pomp and pagentry, and the thrust and parry of a gladiator battle. Civility, ideas, learning or thoughtfullness no longer matter when the culture sinks to that level. Hey, all that brainy stuff is just wimps, right?!

    What the crowds want to see is you battling your adversary to death — whether it be in the Nashville debate, or in the Colliseum. Well, we know what happened to the Roman empire. Our’s is not looking too much better these days.

    Thanks for your post!

    PDC

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